FAQ’s

I want to recover my debts but don’t want to lose my clients. Can you help?
This is a common misconception. If you do not collect your debt then the likelihood of your businessbecoming insolvent is higher. Poor cashflow is the No.1 reason most businesses fail and the inability to collect debt that is due and payable is probably the causeof lack of businesses growth in Malaysia.

Era Kutipan Sdn. Bhd. uses a combination of Professional Debt Recovery processes and Mediation-based techniques in order to maintain our clients’business relationships whilst successfully recovering their debts.

How long should I wait before contacting Era Kutipan Sdn. Bhd.?
You should wait no longer than 90 days to contact us.This should be your mantra every time you look at your debt ledger. The rule of thumb is this; if you haven’t been paid in 90 days then your client is definitely experiencing problems.

Do you provide “no collection = no commision” services?
Yes.

Do you charge money up-front?
We do not charge money up-front.

I am embarrassed to ask for help because my debt is small. Can you still help me?
The only reason to be embarrassed is when you choose to do nothing about it. Contact us to discuss your specific requirements.

What do I need to get started?
We would normally require contracts, invoices,correspondence and any other pertinent documentation that would be helpful to your claim.

How can we submit our debtor list?
We accept documents by fax and email. Documents sent via email can be in word, excel or PDF format.

How long does the process take?
If your debtor responds quickly and agrees to repay the debt, then you may have your money within a week.