compliance

We comply with both the letter and the spirit of all relevant regulations as follows:

Data Protction & Security
Managing data

Information submited to Era Kutipan Sdn. Bhd. is automatically encrypted through our server which resides in the building. This information remains encrypted on the database and is password protected unless accessed by authorized personnel. Expired information is purged through formal disposal procedures.
Backup tapes are encrypted and password protected.
Purging of expired account.

Employees

Facility security

The Era Kutipan Sdn. Bhd. data and operational facility is video recorded. Cameras are placed strategically in the premises.

Back-up contingency plan

In the instance of a disaster, Era Kutipan Sdn. Bhd. maintains a hot site that will restore all systems within hours and operation can be continued from the site

Quality Assurance

To ensure consistent service delivery we have implemented the following procedures to provide quality services. These procedures include:

Regular training for staff of all levels
Regular emails and calls to track case progress
Initial risk assessment of each case
Monthly report for clients review
In order to continue to measure and provide effective Quality Management Services, we have implemented the following procedures, in order to continuously improve our services and meet customer satisfaction. These processes include:
Managing complaint by cross referencing with recordings from voice logger
Monitoring call using built in voice logger
Regular reviews of internal management processes
Monthly reviews ofthe performance and cost effectiveness of staffs
Monitoring of SMSsent